Privacy Policy

This Privacy Policy explains how ScaleShip collects, uses, stores, shares, and protects personal data when you visit scaleship.ai, submit an application, communicate with us, or use related sourcing, fulfillment, and support workflows.

For users in the EEA, UK, Turkey, or similar data protection jurisdictions, this notice is intended to provide the transparency information required by applicable privacy laws, including GDPR/UK GDPR and KVKK where relevant.

Controller: COURSELF LIMITED

Address: Room 5003, 5/F, Lee Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong

Contact: sales@scaleship.ai

Identity and contact data, such as name, email address, WhatsApp/phone number, and communication content.

Business application data, such as store URL, sales volume, product or operational needs, and information you provide in forms or calls.

Technical and security data, such as IP address, device/browser details, request logs, form submission time, anti-abuse checks, and error logs.

Operational and support data, such as CRM records, follow-up notes, qualification status, support messages, and service communications.

To receive, review, and respond to ScaleShip applications.

To communicate about sourcing, fulfillment, quality control, packaging, shipping, pricing, onboarding, and support.

To protect forms and systems against spam, automated abuse, fraud, and security threats.

To maintain CRM records, improve service reliability, debug issues, and measure basic site performance.

To comply with legal obligations, preserve records, resolve disputes, and protect our rights.

To send marketing or promotional messages only where allowed by law or where the required consent has been obtained.

Depending on the context, we process personal data to take pre-contractual steps, perform a contract, comply with legal obligations, protect legitimate interests in operating and securing the service, establish or defend legal claims, and, where required, based on consent. Consent can be withdrawn at any time, without affecting processing that occurred before withdrawal.

We collect data directly from you through forms, email, WhatsApp, calls, and support channels. We also collect technical and security data automatically when you visit the site or submit forms.

We may share data with service providers that help us host the site, protect forms, operate CRM and messaging workflows, send emails, measure basic performance, and provide sourcing, fulfillment, logistics, or support services.

Examples include Vercel for hosting and privacy-friendly analytics, BotID or similar anti-abuse tooling, Bitrix for CRM and application follow-up, email providers, and operational service providers used to respond to your request.

We may also share data with public authorities, courts, advisors, auditors, or other parties where required by law or necessary to protect rights.

Because the controller is based in Hong Kong and the service uses international infrastructure and operational partners, personal data may be transferred outside your country of residence. Where required, we rely on consent, contractual safeguards, adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

ScaleShip uses strictly necessary security and form technologies. The site also uses the Meta/Facebook Pixel to measure page views and advertising performance. These technologies may use cookies, pixels, or similar identifiers.

You can also control cookies through your browser settings, but blocking essential technologies may affect form security or site functionality.

We keep personal data only for as long as needed for the purposes described in this Policy, including application review, follow-up, support, legal obligations, dispute handling, security logs, and backups. Data that is no longer needed is deleted, anonymized, or isolated according to operational requirements.

Depending on your location and applicable law, you may request access, correction, deletion, restriction, portability, objection, withdrawal of consent, and information about processing or transfers. You may also have the right to complain to a data protection authority.

To exercise rights, contact sales@scaleship.ai. We may need to verify your identity before responding.

We use technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, alteration, and disclosure. No internet service can guarantee absolute security, but access is limited according to operational need.

We may update this Policy from time to time. The current version is published on this page. Questions can be sent to the contact address above.